Contact Us
Have questions about our face blurring service? Need technical support? We're here to help.
We typically respond to all inquiries within 24 hours during business days.
📞Get in Touch
⏰Response Times
Technical Support
Within 24 hours
Privacy Requests
Within 30 days (as required by GDPR)
General Inquiries
Within 48 hours
❓Frequently Asked Questions
What video formats do you support?▼
We support most common video formats including MP4, MOV, AVI, and WMV. Videos must be ≤ 4 minutes and ≤ 750 MB.
How long does processing take?▼
Processing time varies based on video length and resolution, typically 2-10 minutes for most videos.
Is my data secure?▼
Yes! All videos are automatically deleted within 24 hours, and we use HTTPS encryption for all transfers.
Can I delete my video early?▼
Yes, you can request immediate deletion by contacting our support team with your job ID.
What if the face detection isn't perfect?▼
Face detection accuracy depends on lighting, angle, and resolution. We're continuously improving our algorithms.
📍Service Details
Location
Based in the United Kingdom
Data Processing
All processing occurs within UK/EEA
Compliance
GDPR compliant data handling
Need immediate help?
For urgent technical issues or if you need to delete your video immediately, don't hesitate to reach out.